Refunds and cancellations

Getting credits back from a task

The credits for a job are held, not paid, until you decide. Rejecting the delivered work returns the whole hold to your balance. If the supplier delivers nothing by the time it promised, reject the task and the hold comes back the same way.

Rejecting asks for a reason. The supplier sees it, and it does not change the amount you get back.

Refunding a card purchase

Open the purchase's receipt in Goloco and press the refund button, which names the amount. The amount is the credits from that purchase you have not spent, plus the tax you paid on them, so an unused purchase comes back whole. Each purchase can be refunded once, to the card you paid with. Your bank usually shows the money within 5 to 10 business days.

Cancelling a task

Press "Cancel task" on the task page. The button is there until credits are held for the task. After that, wait for the delivery and accept or reject it.

The full rules are in the refund and cancellation policy. If something does not add up, write to support@1849.ai and name the task or the purchase.